You are here

Department of Fair Trading

Dangerous Toys

08 December 2017

Dozens of unsafe toys are being seized by Fair Trading Officers in the lead up to Christmas.

Minister for Innovation and Better Regulation Matt Kean MP said retailers face fines of up to $550 if Fair Trading find them selling these toys.

Complaints Register

14 July 2017

The Minister for Innovation and Better Regulation Matt Kean MP wants to make sure consumers come first. Department of Fair Trading will now be releasing statistics on the most complained about companies to protect consumers. You can check the Complaints Register on the Department of Fair Trading website to see who has made the list.

The Minister spoke to A Current Affair today. 

Online shoppers have their say in Fair Trading Survey

27 June 2017

Almost 40 per cent of people who have bought goods or services online experienced problems with their purchase, according to a recent NSW Fair Trading survey. About half the issues related to goods being delivered late or damaged, or not arriving at all. Other common problems included faulty products; items being different to those advertised; and unexpected charges. Those who purchased from overseas also reported a lack of clarity about currency; high shipping costs; communication issues; and fraudulent use of their credit card.

Online shoppers have their say in Fair Trading survey

Online shoppers have their say in Fair Trading survey

Almost 40 per cent of people who have bought goods or services online experienced problems with their purchase, according to a recent NSW Fair Trading survey.

Minister for Better Regulation Matt Kean said more than 1100 people participated in the online survey, with 39 per cent saying they’d had problems with a purchase made within Australia.

Pages