Online shoppers are being warned up to 20% of Australians could have their parcels stolen.
Minister for Innovation and Better Regulation Matt Kean MP says people need to be careful when shopping online.
Minister for Innovation and Better Regulation Matt Kean MP says the Department of Fair Trading says they get hundreds of complaints every year of broken goods, not getting what you pay for or not being able to get a refund.
Almost 40 per cent of people who have bought goods or services online experienced problems with their purchase, according to a recent NSW Fair Trading survey. About half the issues related to goods being delivered late or damaged, or not arriving at all. Other common problems included faulty products; items being different to those advertised; and unexpected charges. Those who purchased from overseas also reported a lack of clarity about currency; high shipping costs; communication issues; and fraudulent use of their credit card.
Almost 40 per cent of people who have bought goods or services online experienced problems with their purchase, according to a recent NSW Fair Trading survey.
Minister for Better Regulation Matt Kean said more than 1100 people participated in the online survey, with 39 per cent saying they’d had problems with a purchase made within Australia.
As Westfield holds a weekend sale, Minister for Innovation and Better Regulation gives a timely reminder to consumers about their rights.
After being elected as Member for Hornsby in March 2011, I have embarked on many initiatives that the community and I see as pivotal issues for Hornsby. I see and understand the needs of the community and am proud to play my part.
