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Online shoppers have their say in Fair Trading Survey

27 June 2017

Almost 40 per cent of people who have bought goods or services online experienced problems with their purchase, according to a recent NSW Fair Trading survey. About half the issues related to goods being delivered late or damaged, or not arriving at all. Other common problems included faulty products; items being different to those advertised; and unexpected charges. Those who purchased from overseas also reported a lack of clarity about currency; high shipping costs; communication issues; and fraudulent use of their credit card.

“Australians spend more than $11 billion every year shopping online so it’s really important to remember you have the same rights buying online from an Australian supplier as you do when you walk into a shop,” said Minister for Innovation and Better Regulation Matt Kean MP