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Service NSW more than just for drivers licenses

Service NSW more than just for drivers licenses

Service NSW has become the one-stop-shop for all NSW State Government services from applying for a licence to being a contact point for a number of government agencies. However, with the extra pressures placed on people during COVID-19 Service NSW is also helping households save money.

Member for Hornsby Matt Kean has thanked Manager Linda Douglas and her team at Service NSW Hornsby who have saved customers on average over $450 per person. By connecting customers with NSW State Government initiatives that can help reduce the pressure on families, particularly those doing it tough right now.

“There are so many ways in which families and individuals can save money through some of the NSW State Government initiatives such as the family energy rebate I announced a couple of months ago.” Mr Kean said.

“The problem is, unless you are following every announcement you will never know every option available. That is when Service NSW steps in. They can help you navigate what you can and can’t claim and help you save money for the essentials.” he said.  

In Hornsby they have completed over 700 Cost of Living Assessments and on averaged saved $486.60 per person. With a wait time of just 1 day for an appointment, it is really easy to take advantage of this service.

“Hornsby is a busy centre serving over 85,000 customers but with a satisfaction rate of 97%, I can say with certainty they are doing a great job,” Mr Kean said. 

While some services such as driving tests had to close, the Service NSW Centre has remained open during the entire COVID pandemic to ensure people were able to access the services they needed.  

“The Service NSW hotline has also remained open 24 hours a day 7 days a week for any questions you may have,” Mr Kean said.

Service NSW can arrange an interpreter to assist customers with disabilities or who speak a language other than English.

Pensioner concession cardholders could be eligible for savings of almost $1100 if they are eligible for the Low Income Household Energy Rebate, CTP refund, Appliance Replacement Offer, Pensioner Water Rebate and free rego.

The service can be accessed by visiting:, calling 13 77 88 or making an appointment with a Cost of Living Specialist at the Hornsby Service NSW Centres.