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Consumer complaints continue to climb against Android Enjoyed

CONSUMER COMPLAINTS CONTINUE TO CLIMB AGAINST ANDROID ENJOYED
29 June 2018

NSW Fair Trading is investigating appropriate enforcement action against online electronic store Android Enjoyed after the company topped the Complaints Register for the fourth consecutive month.

Android Enjoyed, owned by Digital Marketing and Solutions Pty Ltd, received 77 consumer complaints in May, almost matching the 78 received in April and up on the 50 received in March.

Minister for Better Regulation Matt Kean said the continued flow of complaints follows the public warning issued against the gadget store, which was renewed in April this year.

“I’ve ensured Fair Trading is investigating allegations of misconduct against Android Enjoyed, and its parent company, Digital Marketing and Solutions,” Mr Kean said.

“I want to make sure businesses are putting consumers first.”

NSW Fair Trading publishes its Complaints Register every month, listing businesses that are the subject of 10 or more complaints to the agency in a single calendar month.

The May register saw Digital Marketing and Solutions other online retail store, Camera Sky, receive the second largest number of complaints with 31 complaints registered, down from 34 in April and 28 in March.

Most of the complaints against the two websites relate to the quality of goods sold, receiving payment without supplying the goods, and other alleged breaches of the Australian Consumer Law.

The May register also sees Apple and Kogan listed as the equal third most complained about company with 27 complaints each, followed by Ray White with 25, and Samsung Electronics and list newcomers Good Teeth each with 23 complaints.

“Fair Trading will continue to crack down on those who fail to do the right thing by their customers,” Mr Kean said.

“I urge consumers to continue accessing the Complaints Register each month to ensure you’re getting the best bang for your buck when buying from NSW businesses.”

For more information about the register visit www.fairtrading.nsw.gov.au or call 13 32 20.