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'Not good enough': Electronic gadget sellers top complaints register

'Not good enough': Electronic gadget sellers top complaints register
29 August 2018

The quality of some products sold by the country's top electronic retailers, including Kogan, Samsung and Harvey Norman, is "not good enough", says NSW Fair Trading Minister Matt Kean.

His comments come as the latest monthly list of consumer complaints was dominated by claims of defective and poor quality goods sold by the country's biggest and most well-known electronic retailers.

Of the 18 companies generating 314 complaints on the monthly register, nine were electronic retailers.

These related to laptops, mobile phones, cameras and drones.

“The complaints were mainly focused on poor quality products that weren’t up to scratch, and defective products that didn’t work properly," Mr Kean said. "That’s just not good enough.”

The full article by Julie Power can be read on The Sydney Morning Herald online.