NSW consumers are being warned not to deal with the company Hunterstone Australia and its sole director Azad Mortazavi, Minister for Better Regulation Matt Kean said.
NSW Fair Trading Commissioner Rose Webb today issued a public warning against Hunterstone Australia, which operates as an online retailer supplying natural stone pavers and other building materials.
Fair Trading is concerned that Mr Mortazavi and his business Hunterstone Australia is accepting full upfront payments from consumers, but failing to deliver products.
“I’m appalled to hear reports that this company is taking people’s hard earned cash, but then not delivering goods, or taking far too long to supply them,” Mr Kean said.
“When products are delivered, consumers have reported they’re often of poor quality.
“Behaviour like this is completely unacceptable, so we’re warning consumers not to deal with Hunterstone Australia, or its sole director Mr Mortazavi.”
Fair Trading received 81 complaints about Hunterstone Australia between 4 February 2016 and 20 July 2018.
Based on the number of complaints, it is estimated that the total market value of consumer detriment is approximately $250,000.
“The trader is also charging customers significant amounts for restocking fees when refunds are requested, and sometimes the company refuses refunds altogether,” Mr Kean said.
Hunterstone Australia primarily operates via www.hunterstone.com.au with factory depots in Heatherbrae, NSW and Sunshine, Victoria.
Fair Trading urges anyone who has had problems in their dealings with Mr Mortazavi and Hunterstone Australia to contact NSW Fair Trading on 13 32 20, or lodge a written complaint online at www.fairtrading.nsw.gov.au.