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August complaints resgister a dog's breakfast


An online dog food supplier has featured on the latest NSW Fair Trading Complaints Register, with a mixed bag of other companies appearing on the list.

Minister for Better Regulation Matt Kean said online pet supplies retailer received 10 complaints from pet owners who were dissatisfied in their dealings with the trader.

“The August Complaints Register should give shonky retailers a well-deserved shock, and encourage them to lift their game,” Mr Kean said.

“Electronic retailers are still featuring strongly on the list, with travel companies making an appearance, and an interesting new addition with a dog food supplier.”

Six electronic businesses are back on the list, including Samsung Electronics (31 complaints), Apple (22), Harvey Norman (21), Kogan (20), Big Warehouse Spares (16) and The Good Guys (12).

Most of the complaints related to tablets, computer parts, smart phones, watches, gaming devices, whitegoods and gas appliances.

Mr Kean said the Complaints Register also captured motor dealers and popular airlines.

“Qantas received 12 complaints related to travel services and its loyalty program. While Ozcar attracted 11 complaints related to used motor cars, and JP Office Workstations received 10 complaints related to furniture,” Mr Kean said.

Consumers who experience difficulty with a trader should try to resolve the matter directly. If unable to resolve a dispute, consumers should lodge a formal complaint with Fair Trading via the website, or calling 13 32 20.

For more information about the register visit or call 13 32 20.